Charles T. B.
Sales Leader | Enterprise Client & Relationship Leader | IT, CX, AI & Digital Transformation | $100M+ P&L | C-Suite Advisor | New Business Development
- Role
- Assistant Vice President of Global Relationship Management at Genpact
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Charles T. B.
Results-driven professional with strong negotiation, business management, and analytical skills, paired with a proactive, detail-oriented approach. Adept at problem-solving, conflict resolution, and time management, with a proven ability to align account strategies to revenue opportunities. Trusted for building and sustaining executive-level stakeholder relationships through clear communication, compelling presentations, and effective negotiation. Self-motivated and goal-oriented leader who understands macro-level business and IT needs and consistently drives performance, independently and through teams. Extensive experience working with complex products and solutions such as CCaaS, SaaS, IaaS, SDWAN, MPLS, VPN, Dedicated Fiber Internet access, VOIP, SIP Trunks, Cloud, Colocation, Data Center Services, Global LD, Mobility, IoT, M2M, Fleet management, Mobility Applications, AI, Gen AI, RPA\'s, Automation, Data Annotation, ITO, Contact Center Solutions, BPO, ERP
Experience
Assistant Vice President of Global Relationship Management
Feb 2025 — Present · US
Trusted advisor and thought partner to C-level stakeholders, ensuring high-impact solutions and long-term business value through digital transformation, process improvement, and business outsourcing services. Serve as primary relationship manager for Cox, cultivating high-trust partnerships, forecasted to retain 41M existing revenue and drive 20M in annual revenue growth through strategic engagement and consistent value delivery Collaborate closely to drive growth through the partner channel, leveraging key partnerships with AWS, Google, ServiceNow, Snowflake, and Salesforce Analyze and align client business goals and transformation roadmaps with Genpact’s capabilities, resulting in an increase in solution adoption and measurable operational improvements Spearheaded strategic revenue growth, contributing to 6.3M in incremental revenue in Q2 2025 Orchestrated cross-functional collaboration with delivery, analytics, digital, and consulting teams to maintain 100% client satisfaction scores and ensure seamless global service delivery Leads quarterly business reviews, long-term strategic planning, and contract renewals Monitor and optimize client-specific KPIs and SLAs, maintaining 100% compliance rate and proactively addressing performance gaps to drive continuous improvement Identify and mitigate delivery or relationship risks, reducing potential escalations by 10% while maintaining continuity
Education
Colorado Technical University
Master of Business Administration - MBA, Global Leadership
Indiana Wesleyan University
Bachelor of Science - BS, Integrated Business
Indiana Wesleyan University
Associate of Science - AS, Business Administration and Management
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