Charles Stephens
General Manager at Home 2 Suites by Hilton in Canton Ohio
- Role
- General Manager at Home2 Suites by Hilton
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Charles Stephens
High-energy Hospitality Management professional with a strong track record of optimizing…
Experience
General Manager
Apr 2023 — Present · Canton, OH, US
Provide the vision, leadership, and strategy that inspire teams to deliver exceptional guest service that drives financial success• Collaborate with hotel department leaders to define goals and objectives that are compatible with the overall hotel goals, as well as strategies for achieving them• Direct implementation and understanding of brand standards and best practices across all departments• Oversee revenue management, coordinating rate changes when necessary• Created a budget to maximize profit margins while keeping the cost in balance• Receive, investigate, and act upon complaints from guests, ensuring the quality of the guest experience• Encourage employees to perform at productivity levels at or above budgeted standards• Establish the hotel\'s reputation for quality by inspecting rooms, public areas, and the surrounding grounds for cleanliness and upkeep, achieving an Outstanding on Hilton Quality Assurance audit• Coordinate and conduct regular facility inspections for safety and health standard• Lead sales and marketing efforts by developing a targeted strategy for publicizing the hotel\'s services and amenities
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