Charles S.
Business DC/ Change Program Manager
- Role
- Business Dc Change Program Manager at Microsoft
- Location
- Fairfax County, VA, US
- LinkedIn followers
- 500 followers
About Charles S.
Customer-focused and driven innovator with more than 20 years of success leading complex, and technical projects within highly regulated environments. Driven and innovative, with an aptitude for developing solutions to problems by leveraging diverse background that includes experience in operations/business analysis, construction management, and industrial engineering.
Experience
Business Dc Change Program Manager
Oct 2024 — Present · Reston, VA, US
In my capacity as Business DC Program Manager at Microsoft, I oversee a broad spectrum of operational activities, ensuring seamless coordination between strategic planning and program execution. My responsibilities encompass establishing clear objectives, tracking key performance metrics, and maintaining budgetary discipline to support organizational goals. I actively engage with customers, addressing their evolving requirements and implementing solutions that enhance satisfaction and operational efficiency. Through comprehensive management of project development lifecycle, system transitions, and stakeholder communications, I foster a culture of collaboration and transparency, driving impactful results and continuous improvement across all operational initiatives.Key Contributions:• Directed strategic planning and execution for multiple operational initiatives, ensuring alignment with organizational objectives and driving consistent results.• Established and tracked key performance indicators to measure progress, promote accountability, and facilitate continuous improvement across programs.• Managed budgetary processes, maintaining fiscal discipline and supporting organizational goals through effective resource allocation.• Engaged directly with customers to identify evolving needs and deliver solutions that enhance satisfaction and operational efficiency.• Oversaw the development lifecycle of projects and system transitions, ensuring seamless implementation and stakeholder buy-in.• Facilitated transparent communications across teams and stakeholders, fostering a culture of collaboration and trust.• Championed continuous improvement initiatives, driving operational excellence and impactful organizational growth.
Education
East Carolina University
M.S., Construction Management
2009 — 2011
North Carolina Agricultural and Technical State University
Bachelors of Science, Industrial Technology
2000 — 2005
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