Charles Roquemore
People-First Leader | Expert in Coaching, Performance Optimization, and Scalable Leadership Development
- Role
- Supervisor, Claims Specialist i at GEICO
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Charles Roquemore
I’m a leadership development expert and people-first strategist with over a decade of…
Experience
Supervisor, Claims Specialist i
May 2025 — Present · Katy, TX, US
As a Claims Supervisor at GEICO, I lead and support a team of claims professionals in delivering exceptional customer service and efficient claims resolution. I oversee daily operations, coach team members to meet performance metrics, and ensure adherence to GEICO’s high standards of accuracy, empathy, and compliance. My role includes monitoring key KPIs, facilitating employee development, and collaborating with internal departments to streamline processes and improve customer outcomes.In this leadership role, I draw on my experience in call center management, training, and workforce planning to foster a high-performing, service-oriented culture that aligns with GEICO’s commitment to growth and excellence.
Education
Stephen F. Austin State University
BA, Mass Media Communicatons
2011 — 2015
Prairie View A&M University
Mass Communication/Media Studies
2009 — 2011
Capella University
Master of Business Administration - MBA, Project Management
Capella University
Master of Business Administration - MBA, Project Management
2017 — 2019
Skills
- Leadership
- Teamwork
- Team Management
- Public Speaking
- Microsoft Office
- Sales
- Microsoft Word
- Team Leadership
- Social Media
- Communication
- Telecommunications
- Time Management
- Team Building
- Management
- Microsoft Excel
- Powerpoint
- Process Improvement
- Sales Operations
- Project Management
- Customer Service
- Call Centers
- Vendor Management
- Customer Satisfaction
- Training
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