Charles Popielarz
- Role
- Lead Process Improvement Analyst at Discover
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Charles Popielarz
I’m a process improvement and risk management leader with more than ten years of…
Experience
Lead Process Improvement Analyst
Sep 2023 — Present · Riverwoods, IL, US
Responsible for leading initiatives, developing strategic enhancements, and completing ongoing monitoring for new account acquisition. Innovates and drives operational strategies and processes re-engineering service delivery channels to meet business and operational goals. Ensures a streamlined and differentiated customer experience. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.Manages and monitors acquisition and onboarding processes.Effectively and consistently communicate statuses and results.Manages operational metrics and identifies opportunities to improve brand promise, service levels, and customer satisfaction.Ensures compliance with policies and regulations through development and oversight of controls and operational reporting.Engages with internal and external business partners to formulate actionable solutions to business problems.Manages strategies that drives plan goals, monthly forecasting, and overall volume forecasting.Documents business processes and procedures. Maintains documentation for change management.Identifies and implements process improvements that enhance the customer experience and improve efficiency.
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