Charles Onyekaba
Business Analyst @Phoenix Group
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WORK HISTORY
Business Analyst @Phoenix Group
Telford, GB
Delivered large-scale regulatory and digital transformation programmes within the UK\'s largest long-term savings and retirement business.EUC Remediation: Directed the end-to-end remediation of 120+ high-risk End User Computing (EUC) systems, reducing operational risk exposure by 35% and ensuring strict HMRC/audit compliance.Legacy Migration: Managed the complex data migration and operational cut-over for Wrap SIPP plans, maintaining 100% data integrity throughout a major platform transition.Process Optimization: Slashed legacy complaint review times by 79%(from 24 hours to 5 hours) by deploying the \'Rant & Rave\' feedback tool and automating manual case data workflows.Stakeholder Leadership: Partnered with Solution Architects and Actuarial leads to author Solution Outline Packs, translating ambiguous commercial needs into executable technical designs for automated change initiatives.
EDUCATION
Nnamdi Azikiwe University
Master of Architecture - MArch, Architecture
Nnamdi Azikiwe University
Bachelor of Architecture - BArch, Architecture
ABOUT CHARLES ONYEKABA
I’m a Senior Business Analyst with 7+ years’ experience delivering regulatory change, digital transformation, and data‑driven programmes across insurance, financial services, public sector, and enterprise environments. My core strength is turning complexity into clarity — translating business, data, process, and compliance needs into delivery‑ready solutions that reduce risk, improve efficiency, and support large‑scale data migrations.Core Expertise & Delivery: I bring deep end‑to‑end delivery experience, from discovery, Stakeholder management, AS‑IS/TO‑BE process modelling, and business process mapping through to requirements engineering, BPMN, UML, UAT, cutover planning, and hypercare.Whether I’m shaping a regulatory change initiative, driving process improvement, or supporting a major data migration, I focus on:Creating Structure: Driving alignment and enabling teams to deliver with confidence.Methodology: Expert delivery in Agile, Waterfall, or hybrid environments.Bridging the Gap: Ensuring requirements are understood, decisions are informed, and solutions are built on a foundation of accuracy, traceability, governance, and operational readiness.Certifications & Track Record: I’m CBAP and BCS Practitioner certified, with a consistent track record of improving processes, strengthening controls, enhancing data quality, and helping organisations deliver change at scale.If you’re working on transformation, regulatory delivery, operational change, target operating model design, or complex change delivery, I’m always open to connecting.
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