Charles Newman C.
COO | Head of Operations | Business Transformation | Underwriting | Portfolio Management | P&L Optimization | Digital Transformation | Business Strategy | InsurTech | Operating Model and Organization Design
- Role
- Head of Commercial Lines, Mapfre, Us at MAPFRE
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Charles Newman C.
Business Operations Executive with proven leadership across multi-billion-dollar portfolios in the Commercial Insurance sector. Recognized for transforming underwriting, risk management, premium audit, and operations to enhance customer experience, drive operational efficiency, and deliver sustainable profitability. Skilled in fostering high-performing, inclusive teams and cultivating collaboration for collective success, with a strong commitment to managing total cost of risk and achieving measurable business outcomes. Expertise: • Operational Strategy • Expense Management • Portfolio Management • Resource Optimization • Business Process Re-engineering
Experience
Head of Commercial Lines, Mapfre, Us
Feb 2026 — Present · Boston, MA, US
In this role, I am grateful for the opportunity to guide the direction and performance of Mapfre’s Commercial Lines business across the United States. I approach the work with a sense of stewardship, focused on clarity, alignment, and thoughtful leadership as we pursue long‑term goals that strengthen our organization and the communities we serve.I provide cross‑functional leadership spanning Underwriting, Business Development, Claims, IT, and Customer Service, partnering with dedicated teams to build a disciplined, collaborative, and service‑minded culture. My focus includes shaping strategy and governance, strengthening our operating model, supporting leaders, and ensuring we deliver consistent financial, operational, and service outcomes with integrity and care.Guided by purpose and attentive to market needs, I aim to help Mapfre build a resilient, competitive Commercial Lines business—one that honors our commitments to agents, partners, and customers with consistency and care.
Education
Illinois Wesleyan University
Bachelor's degree
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