Charles Neal

About Charles Neal

Technical Coordinator working with customers, technicians, management and front office staff to share timelines, troubleshooting and work plans. Experienced as a Senior Technical Sales & Support of complex electro-mechanical, hydraulic, pneumatic industrial systems. Excellent working knowledge of Microsoft Office, CRM programs and creating custom spreadsheets. Implemented more efficient purchasing, expediting procedures; increased efforts to convey technical information to customers. Preparation of detailed quotes and project planning from start to finish, along with troubleshooting, sourcing replacement units, retrofitting and working with engineers on unusual problems or obsolete equipment. Successful execution of design/build, systems integration and component selection of heat exchangers, valves, actuators, specialty equipment and process control products. Very detail oriented. Posses current valid TWIC US Government issued security clearance & OSHA 10 hour safety certificate.

Experience

1. Technical Coordinator

   Control System Labs

   Apr 2021 — Present · Buffalo, NY, US

   Collaborating and liaising with customers, technicians and other team members to provide customers with troubleshooting efforts, problem solving and solutions to equipment issue; conveys technical information to customers, which has helped to increase customer understanding of the functionality of their unit. Ensures work is being completed to company standards. Assists technicians, engineers, management and front office team to create and share work plans and timelines. Prepares detailed quotes for customers, while also working with customers to understand their needs and report on progress. Reports on unsolvable repairs to the management team and interacts and communicates with customers on repairs that are not economical or where no faults are detected. Works with engineers to solve unusual equipment issues. Helps to source replacements for obsolete equipment and retrofit project work. Maintains and develops good working relationships with customers and vendors.

Education

• Niagara University

  Coursework towards Bachelors in Commerce, Business/Commerce, General

• Niagara County Community College

  AAS, Business Administration; Electronics

Skills

• Hvac
• Process Control
• Sales Management
• Project Engineering
• System Integration Testing
• Electricians
• Instrumentation
• Component Engineering
• Purchasing Negotiation
• Control Systems Design
• Manufacturing
• Hydraulic Systems
• Expediting
• Electrical Troubleshooting
• Component Repair
• New Business Development
• Electrical Wiring
• Fluid Mechanics
• Plc
• Quality Control
• Pneumatic Tools
• Strategic Planning
• Automation
• Customer Service
• Programmable Logic Controller (Plc)
• Sales
• Engineering
• Electronics
• Project Management
• Remote Troubleshooting