Charles Nance

Charles Nance

Premium Services Engineer @Resi Media, LLC

Colorado Springs, CO, US
MOBILE NUMBERS
+12•••••••61

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WORK HISTORY

Mar 2019 — Present

Premium Services Engineer @Resi Media, LLC

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Colorado Springs, CO, US

Cloud Streaming troubleshooting and operation of RESI rack mount encoders and decoders for enterprise level customers. Troubleshooting signal paths, networks, and power runs. Trained new customers and coworkers on troubleshooting technical issues along with de-escalation. Also reported and replicated bugs for troubleshooting. Familiar with routers, switchers, mixers, servers, DANTE, and related control gear as well as troubleshooting signals related to all. Responsible for premium with events that brought customers 5 million in revenue. Experienced with FFMPEG and google cloud log troubleshooting.

SKILLS

TestingField Service EngineeringAutocadSolderingC++Electrical EngineeringMechanical EngineeringSolidworksAutodesk InventorTeachingDocumentationWiringComputer Hardware AssemblyManagementElectronics RepairHuntingSkydivingPiano PlayingHikingSwimmerFinite Element AnalysisMicrosoft OfficeMicrosoft ExcelMicrosoft WordPublic SpeakingAviationAircraft Systems

ABOUT CHARLES NANCE

Premium Services Engineer with a passion for customer success in Electrical Engineering…

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