Charles Morley

Director of Mortgage Distribution @Metro Bank (UK)

Multi award winning Business Leader, reporting to the Executive board of the Bank with overall responsibility for the distribution of mortgages throughout England, Scotland and Wales via both the Intermediary and direct channels.Leads the Intermediary and branch mortgage distribution strategy and sales function, as well as having 2nd line oversight of T&C and internal mortgage advice, along with overall responsibility for external communication/marketing to the intermediary mortgage sector. Responsible for growing, enhancing customer outcomes across the branch network, through telephony and face to face interaction as well as all intermediary mortgage channels - ensuring delivery of a strong sustainable resilient business.Areas of speciality - strategic leadership, large remote team management, internal & external marketing and communication and delivering success through team work and consistent change management.British Mortgage Awards, Lender - Business Leader of the Year, winner - 2020, 2021, 2022 and 2024. British Specialist Lending awards - Business Leader of the Year, winner - 2024 and 2025. Financial Reporter - Business Leader of the year winner - 2025.