Charles Miller

About Charles Miller

Accomplished, results-driven IT professional with more than several years experience in several functional areas of organizations with a focus on customer and field service. Proven ability to build and implement solutions dedicated to achieving business results. Proactive change agent committed to customer satisfaction through exceptional service delivery while reducing costs and maintaining a high level excellence that drives efficiency, performance, and operational efficiencies throughout the organization

Experience

1. Product Owner, Ai & Agentforce Delivery

   NeuraFlash

   Sep 2025 — Present · Providence, RI, US

   I lead end-to-end delivery of Agentforce and AI implementation projects at the intersection of Salesforce technology and real business outcomes. Acting as both product owner and project manager, I partner closely with customers to define use cases, shape solutions, and guide them from initial engagement through successful go-live.My work spans strategic planning and day-to-day execution — managing scope, financials, and schedules while building strong client relationships and keeping cross-functional teams aligned. I serve as a trusted thought leader for customer stakeholders, helping organizations unlock the potential of cutting-edge AI solutions.

Education

• University of Massachusetts Dartmouth

  Bachelor of Science (BS), Business Information Systems

  2001 — 2005

• Bryant University

  Project Management Certificate Program, Project Management

  2010 — 2010

• Salve Regina University

  Master of Business Administration (M.B.A.)

  2013 — 2014