Charles Marabondo

About Charles Marabondo

Seasoned Delivery Manager with expertise in enterprise timekeeping, workforce optimization, and human resource systems. Over 14+ years of experience working with Fortune 250 & Fortune 500 companies, delivering innovative solutions that drive efficiency, compliance, and cost savings.Currently leading enterprise-wide timekeeping transformation at the MTA, ensuring seamless system consolidation and operational excellence. Passionate about streamlining processes, enhancing efficiency, and driving measurable cost savings. Known for cultivating strong relationships, fostering employee engagement, and mentoring the next generation of leaders.Active member and Vice President of the Pride Express Employee Resource Group, committed to fostering an inclusive and diverse workplace culture. Previously served as a Time Program Champion and Workforce Optimization Steering Committee member, always striving to make processes simpler and more effective.Technical expertise includes UKG Workforce Management (Pro WFM), UKG Workforce Central (WFC), Success Matters, Salesforce, JIRA, Smartsheet, FinancialForce, Aegis, ServiceNow, Ariba, and Power BI.

Experience

1. Delivery Manager

   Metropolitan Transportation Authority

   Oct 2024 — Present · New York, NY, US

   Responsible for overall oversight of consolidating 5 separate WFC instances into 1 timekeeping instance of UKG Pro WFM.• Accountable for 10 direct reports, 16 indirect reports.• Proposed a plan that could save the MTA between $1.1 -$30 million dollars annually.• Led a team of IT professionals responsible for closing over short and long term projects/tickets each month, while consistently maintaining an NPS score of 9 or higher, ensuring stakeholder satisfaction and operational efficiency. • Collaborated with C-suite executive leadership to align departmental goals with overall strategic objectives, maximizing ROI on technology investments, and ensuring alignment with company goals and initiatives. • Championed the biometric activation/ reactivation of over MTA employees across 5 organizations, using UKG InTouch 9100 timeclocks, serving as the main point of contact for LIRR, B&T, NYCT, MTA Bus, & MNR.• Implemented and developed operational standards, policies, and procedures, such as an end-to-end biometric exception process, working directly with the CAO. • Cultivated a positive work environment that fostered employee engagement, which saw increased retention rates of 95+%, and boosted overall team morale.• Provided strong leadership to enhance team productivity and morale, decreasing average case backlog age from 199 days, to 32 days, to less than 10 days. • Mentored 45 junior staff members both in & outside of the organization. Trusted stakeholder and advisor in CUNY Baruch STAR TLDP, as well as other extracurricular MTA programs. • Reduced costs, optimized resource allocation, and improved efficiency in managing projects, with numerous third party vendors. • Ensured a laser focus on compliance with industry standards and best practices. • Conducted meticulous project risk assessments to identify potential vulnerabilities in existing systems architecture, as well as project timelines, before addressing them proactively.

Education

• Montclair State University

  Bachelor of Arts (B.A.), Public Relations, Advertising, and Applied Communication

  2005 — 2009

Skills

• Adp Payroll
• Benefits Administration
• Human Resources
• Salesforce.com
• Payroll
• Time Management
• Cold Calling
• Recruiting
• Hris
• Microsoft Excel
• Customer Service
• Outlook
• Training
• Leadership
• Process Improvement
• Human Resources Information Systems (Hris)
• Microsoft Office
• Account Management