Charles Lotsu
Security Officer @Biiab
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WORK HISTORY
Security Officer @Biiab
Provided frontline security and compliance support across multiple sites, applying advanced training in safety, conflict management, and incident responseAssessed risk, interpreted behaviour, and enforced legal and organisational standards with professionalism, discretion, and strong situational awareness
EDUCATION
University of East London
Master of Business Administration - MBA, Business Administration and Management, Analytics
ABOUT CHARLES LOTSU
I am a detail-oriented HR and Operations professional with hands-on experience managing large volumes of sensitive data, supporting compliance-driven processes, and delivering accurate, timely insight across people and student-focused environments.@ Helen Bamber Foundation, I supported over 100 employees across the full employee lifecycle — coordinating between 50–70 onboarding cases while maintaining 100% data accuracy across HR systems and ensuring full GDPR compliance. I also managed a high-volume shared inbox, resolving 800+ employee queries with a structured, service-led approach that kept operations running efficiently.@ University of East London, as a Senior MBA Student Mentor, I supported 100+ students through sensitive academic and progression matters, collaborating cross-departmentally to ensure every case aligned with institutional policy and compliance frameworks.What I bring to your team: Accurate records and data management across HR systems and databases including single handedly rewriting the entire handbook for Helen Bamber Foundation and adding two new policies - risk for pregnant mothers and Menopausal policies. Confident interpreting and applying complex compliance and GDPR frameworks High-volume workload management with strong prioritisation🤝 Clear, empathetic communication with diverse stakeholders Process improvement mindset backed by MBA-level analytical thinking.I hold an MBA in Business Analytics (Distinction) and am proficient in Excel, Power BI, and HRIS platforms, using data to drive reporting accuracy and operational efficiency.Beyond my professional experience, I was named Runner-Up at a Model United Nations conference and recognised as a Distinguished Senior MBA Mentor which reflects my leadership and communication strengths.I am actively seeking roles in HR Operations, People Analytics, Data Governance, Student Records, or Banking Operations in and around London, where accuracy, compliance, and process excellence are at the core. Open to opportunities — feel free to connect or message directly.
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