Charles Lindsay
Senior System Analyst @Owl Cyber Defense
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WORK HISTORY
Senior System Analyst @Owl Cyber Defense
Charleston, SC, US
Managed and administered Jira Software and Jira Service Management projects, ensuring optimal performance, secure user access control, and well-structured workflow configurations.Met regularly with customers and project stakeholders to gather requirements, review system performance, and resolve impediments impacting project delivery.Configured custom workflows, screens, fields, and automation rules to streamline service request, incident, and change processes, improving overall team efficiency.Supported cross-functional Agile teams by identifying, tracking, and removing system-related blockers within Jira and Jira Service Management.Collaborated with IT and project management teams to implement best practices for issue tracking, SLA management, reporting, and dashboard creation.Automation & Scripting: Jira Automation Rules, Groovy, Python (basic), REST APIIntegrations, SQL/JQL QueriesProvided end-user training, documentation, and technical guidance to ensure consistent and effective use of Jira and Jira Service Management across the organization.
EDUCATION
Walden University
Computer Informatrion System, Health Care
SKILLS
ABOUT CHARLES LINDSAY
With over four years of experience as a JIRA Admin and Scrum Master, I am passionate about optimizing business processes, enhancing collaboration, and delivering value to customers. I hold the CSM and Agile Certified credentials, and I have expertise in JIRA, Confluence, BitBucket, and other related tools and frameworks.At Partnet, Inc, I work with business users to gather requirements, configure and support JIRA and Confluence, and create dashboards and reports. I also lead and mentor scrum teams, facilitate agile ceremonies, and resolve issues and roadblocks. Previously, I worked at Broadleaf, Inc. and MANDEX INC, where I gained experience in working in agile environments, creating and maintaining technical and user-facing documentation, and helping product owners with backlog management. I am a team player, a problem solver, and a customer-oriented individual. I am looking forward to bringing my experience and knowledge of information technology and agile practices to a reputable organization that I can grow with and develop a long-term career.
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