Charles Leon
Associate - Desktop Support
- Role
- Associate at TIAA
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Charles Leon
A competent IT professional with over 17 years of experience in Infrastructure andOperations Management, Project Management, Server Operations, ITIL Process and People Management. Proficient in managing & leading teams for running service delivery and experience of implementing procedures, service standards for business excellence. An effective leader with proven abilities in leading teams during the project phase, training & guiding team members and enabling knowledge sharing among the team Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on addedresponsibilities to meet team goals. To seek and maintain a full-time position thatoffers professional challenges utilizing interpersonal skills, excellent timemanagement and problem-solving skills.
Experience
Associate
Sep 2023 — Present · Mumbai, IN
Taking care of the IT Infrastructure, providing Desk assistance, Process Improvement, Site Setup, VIP Support, Queue and Team Management
Education
University of Mumbai
B.Com, Commerce
2005 — 2008
Welingkar Institute of Management
Master of Business Administration - MBA, Information Technology
2014 — 2017
Careerera -SNVA EduTech
Postgraduate Degree in Data Science, COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES
Skills
- Vendor Management
- Business Analysis
- Sla
- Mis
- IT Service Management
- Computer Hardware
- Team Management
- Itil
- Sql
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