Charles Lafontant

About Charles Lafontant

Results-driven Managed Services NOC/SOC Analyst and AWS Cloud Tech Support Engineer at Verinext, a leading provider of digital business solutions. With 8+ years of IT experience, I am proficient in support services, mobile technology, and analytical skills. History of meeting demanding group objectives through employee training, motivation and performance management. My mission is to leverage my technical expertise and customer service skills to deliver high-quality network support, security, and cloud solutions to clients. I am also passionate about learning new technologies and expanding my knowledge in DevOps, AWS, Cyber-Security, and Linux. I have published a short article on Medium sharing my insights on getting into cloud engineering. https://medium.com/@lafontantc_93/if-you-want-to-get-into-it-specifically-cloud-c46•••••28a8I believe in creating myself through continuous improvement and innovation.

Experience

1. Managed Services Tech, Noc Soc Analyst & Onboarding Team Lead

   Verinext

   May 2021 — Present · NY, US

   Self-managed my ticketing queue, addressed multiple break/fix matters and escalations through ticket platform and direct calls (ie. MS Office, Windows issues, application issues, user-management, upgrades, data-migration).• Lead resource for standardizing and updating documentation to assist with quicker troubleshooting and issue resolutions (ITGlue).• Lead performer for ticket closure, customer satisfaction, and resolving issues within specified SLA details.• Reviewed violations of computer security procedures as well as environmental vulnerabilities and developed mitigation plans.(AlertLogic)• Supported cloud architecture for both hybrid and non-hybrid cloud solutions (AWS, Azure).Client Onboarding Team Lead (1/2022 – 1/2023)• Minimized resource and time losses by addressing employee or production issues directly and implementing timely solutions.• Reported on updates to project specifications and progress.• Improved overall user experience through support, training, troubleshooting, and communication of system changes.• Liaised between multiple business divisions to improve communications.

Education

• Monroe University

  Bachelor's Degree, Information Technology

  2011 — 2014

Skills

• Xp/Vista/7
• Social Networking
• Software
• Powerpoint
• Microsoft Excel
• Editing
• Windows Xp
• Critical Thinking
• Teamwork
• Analysis
• Community Service
• Team Building
• Management
• Help Desk Support
• Customer Service
• Microsoft Word
• Computer Repair
• Team Leadership
• Data Entry
• Windows
• Training
• Networking
• Troubleshooting
• Event Planning
• Microsoft Office
• Sales
• System Administration
• Technical Support
• Teaching
• Time Management
• Strategic Planning
• Information Technology
• Java
• Computer Hardware
• Outlook
• Windows Xp Pro
• Public Speaking
• Microsoft Outlook
• Leadership
• Windows 7