Charles Jackson

About Charles Jackson

KNOWLEDGE Flood Insurance and Floodplain Management expertise, Residential construction/plans estimator, Marketing-Presentations (PowerPoint), Writing, Customer Servant experience. Experience as business consultant heightens his awareness for multiple aspects in streamlining and improving internal and external customer service methods; i.e, his Adjuster Claims Flow Chart (Pilot Cat, Wilma, FL, 2005) though new to the industry, was received well by upper management, distributed to middle management, and responsible for helping newer P&C Adjusters understand and follow the adjusting process from start to finish. NOTE: Knowledge gained as insurance adjuster, agent, and personal disaster experiences is second only to more than disaster assist issues-researched and answered personally-aiding individual disaster victims with financial recoveries since Katrina, DR-1604 FEMA/NFIP and prior with PILOT Catastrophe/Allstate. He is considered an expert in his field by those with whom he interacts during the course of business-including Write Your Own (WYO) insurance industry professionals, NFIP Community officials, and internal FEMA associates. Specialties: ABILITIES *SEMINAR PRESENTATIONS: 25••••••25 -Set up/Supervise NFIP Disaster Hot Liine -Customer Relations-Interpersonal Skills-Phone Etiquette (IBM and Ins. Industry Certifications)-Systems Management: Flowcharts/Consulting/Logistics -Residential Plans Cost Estimator, P&C Insurance Adjuster \"damage estimator/assessment\"-Writing-Editing-Research (Published numerous subject matter including Gulf hurricane articles) GOAL 1. Training \"Second-to-None\" Hot Line/Call Center performers to aid highly stressed, uninformed, or incapable (i.e, elderly, disabled.) disaster survivors major disaster aftermaths. Flood Ins. and BIGGERT-WATERS 2012 expertise applied to Insurance Agent training/presentations.

Experience

1. Nfip Flood Insurance Specialist-subject Matter Expert

   Fema

   Jan 2016 — Present · TX, US

Education

• Keesler AFB Data Processing Technical School

  Associate (Equivalent)

  1964 — 1965

• Dearborn Financial Institute Inc.

  P&C Adjuster, "All Lines" Certification

  2006 — 2006

• Frederick Community College

  Associates

  2007 — 2010

• Community College of Philadelphia

  Arts & Sciences

  1972 — 1973

Skills

• Risk Management
• Flood
• Public Speaking
• Supervisory Skills
• First Responder
• Claim
• Management
• Hazardous Materials
• Customer Service
• Insurance
• Emergency Services
• Team Building
• Government
• Emergency Management
• Investigation
• Direct Sales, Sales Management
• Floodplain Management, Floodplain Ins. (Katrina, Adjuster-Compressed Experience)
• Leadership
• Public Safety
• Customer Service (Awards)
• Homeland Security
• Project Planning
• Community Outreach
• Crisis Management
• Call Center Development, Help Line, Hot Line
• Coordination
• Risk Assessment
• Strategic Planning
• Published Author (Magazines, Newspapers, Pub'd Writers' Group Newsletter,...)
• Exercises
• Training
• Security Clearance
• Counterterrorism
• Strong Computer Skills
• Construction Supervision, Plans Takeoff-Estimator
• Program Management