Charles Gov

Infrastrucure Managed Service Manager @ Accenture | Change Management | Change Enablement

Role: Infrastrucure Managed Service Manager at Accenture
Location: Philadelphia, PA, US
LinkedIn followers: 500 followers

About Charles Gov

Senior IT Governance Strategist with 15+ years of experience protecting production stability for Fortune 500 enterprises. Experienced at balancing high-velocity CI/CD / Azure DevOps pipelines with rigorous regulatory frameworks (NERC-CIP, SOX, Banking). Proven leader in AI-driven process optimization, leveraging MS Copilot to enhance change workflows while maintaining strict data privacy and cybersecurity standards.\"

Experience

Infrastrucure Managed Service Manager
Accenture
Apr 2025 — Present
Lead Change Management operations, including Corporate and NERC CAB meetings, to support risk-based review and compliance for production changes. • Review ServiceNow change records for quality, completeness, risk, implementation planning, test results, and rollback readiness. • Partner with application, infrastructure, business, and project teams to support high-risk and high-visibility implementations. • Support SOX and NERC audits by providing change management evidence and maintaining audit readiness. • Develop and deliver change management training and provide guidance to onshore and offshore support staff. • Use KPI and trend data to improve change closure quality and support continuous improvement efforts. • Support process review and improvement efforts for Azure DevOps and CI/CD changes integrated with ServiceNow Change Management. • Perform UAT and story testing for ServiceNow Change Management enhancements to confirm workflow requirements and support process readiness. • Review Azure DevOps stories and deployment details to confirm production readiness, testing, security requirements, and rollback planning.

Education

ITT Technical Institute
Associate's Degree, Computer Systems Networking and Telecommunications
2006 — 2008

Skills

Networking
Voip
Data Center
Call Centers
Troubleshooting
Vendor Management
Windows
Escalation Process
Active Directory
Call Control
Hardware
24 Hour Emergency Service
Bmc Remedy
Cisco Technologies
Mobile Devices
Technical Support
Internet Troubleshooting
Windows 7
Change Management
Help Desk Support
Blackberry Enterprise Server
Telecommunications
Outage Management
Routing

Contact information

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Work email
•••••@accenture.com
Personal email
•••••@•••••.com
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Current company

Accenture

Business Consulting and Services · 10K employees · Grand Canal Harbour, Dublin 2, IE

Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 786,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com. This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to: - Use common courtesy and be respectful of others. - Create your own original content and avoid content that you know to be fraudulent. - Never repost someone else's copyrighted work, unless you have permission. - Never post personal, identifying, or confidential information. We reserve the right to delete comments or posts we deem to be: - Profane, obscene, inappropriate, offensive, abusive material. - Spam, repeated comments and commercial messages and personal advertisements. - Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability. - Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization. - False, inaccurate, libelous, or otherwise misleading in any way.

accenture.com

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About Charles Gov

Experience

Infrastrucure Managed Service Manager

Education

ITT Technical Institute

Skills

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