Charles Gonsalves
Technical Support and Services Leader
- Role
- IBM
- Location
- Fremont, CA, US
- LinkedIn followers
- 500 followers
About Charles Gonsalves
Throughout my 20+ year career as a client-centric Global Support Leader, I have amassed a track record of exceptional performance in major corporations such as IBM, Informix. I am dedicated to continuous improvement and the application of best practice standards to optimize the support offering for on-prem, appliance, and SaaS products. Some of my core competencies and skills that make me a valuable addition to any organization include the following- Creative problem solver and critical thinker with an aptitude for designing innovative solutions to complex issues- Respected team leader and talented people manager with outstanding communication skills and relationship building acumen- Strong business acumen with the capacity to acquire new business and generate sustainable revenue growth via exceptional customer support delivery- Adaptable professional with a passion for business transformation, cost rationalization, and process reengineering- Able to liaise with both technical and non-technical stakeholders as part of high-level cross-functional teams.
Experience
Present
Education
Saint Mary's College of California
BA, Management
2002 — 2004
California State University-Dominguez Hills
MBA, International Business
2007 — 2009
Skills
- Saas
- Business Process
- Sales Enablement
- Agile Methodologies
- Management
- Channel Partners
- Enterprise Software
- Outsourcing
- Business Development
- Integration
- Technical Support
- Cross-Functional Team Leadership
- Strategy
- Program Management
- Leadership
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