Charles Gibson
Cybersecurity Professional | B.S. Cybersecurity & Information Assurance | CompTIA CySA+ | PenTest+ | Project+ | SSCP | ITIL | Driving Secure IT & Digital Growth
- Role
- Industrial Computing Service Technician at Foxguard
- Location
- Roanoke, VA, US
- LinkedIn followers
- 500 followers
About Charles Gibson
I\'m Charles Gibson, a highly skilled and experienced professional in the field of IT…
Experience
Industrial Computing Service Technician
May 2023 — Present · Christiansburg, VA, US
Gather and analyze information, troubleshoot and diagnose problems, procure components and parts, complete installation and performing necessary repairs. Remote troubleshooting and diagnosing hardware and software related problems to hands-on evaluation and repair. Maintain rapport with customers by examining the issue at hand and identifying proper solutions. Document necessary service actions by completing reports, logs, orders and quotes. Ensure the troubleshooting policies and procedures are efficient and kept up to date. Maintain a technical understanding of necessary computer hardware technology and components. Coordinate advance replacement, repair and return shipments. Accurately determine warranty/non-warranty coverage
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