Charles E. Pendergrass

About Charles E. Pendergrass

Creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic. Specialties: • Systems & Network Upgrades • User Training & Support Tools • Network Connectivity Issues • Problem Identification/Analysis • Windows & Linux Platforms • Disaster Recovery Planning • Process Optimization • Testing & Troubleshooting • System Integration/Migration

Experience

1. Director of IT

   Quality Healthcare Development

   Aug 2019 — Present · Charleston, SC, US

   Provides functional and technical leadership for the implementation and support of software applications (internally or vendor developed), enhancements, and modifications.*Prepares and recommends short- and long-term goals and objectives for the systems development and support functions strategy.* Provides insight and the appropriate level of reporting to various leaders and partners within the organization.* Monitors system issues and performance and when necessary, escalates issues to the appropriate stakeholders and supports incident and problem management efforts.* Insures the development of test areas, system test data, and testing methods prior to implementation of new or revised systems and is accountable for post implementation reviews.* Ensures the ongoing integration of information security with business strategies and requirements.* Ensures that the access control, disaster recovery, and business continuity needs of the organization are properly addressed.* Develops, implements and maintains service plans.* Collaborate and partners with departments to exchange information and ideas, review requests for service, and/or resolve problems in order to meet end-user needs.* Establishes a knowledge base of issues and resolutions for common system and process issues.

Education

• ITT Technical Institute Of Technology

  Associate of Computer Science

  2008 — 2010

• ITT Technical Institute

  Associates

  2008 — 2010

Skills

• Windows Xp
• Software Installation
• Networking
• Technical Support
• Software Documentation
• Hardware
• Active Directory
• Program Management
• Disaster Recovery
• Computer Hardware
• Network Security
• Training
• Windows
• Troubleshooting
• Sharepoint
• Access
• Routers
• Linux
• Cisco Technologies
• Management
• Process Optimization
• Windows Server
• Security
• Project Management
• Switches
• Servers
• Databases