Charles E. Morris

Team Lead Manager @GE Appliances, a Haier company

Memphis, TN, US

Drive operational excellence by maintaining team attendance and schedule adherence, achieving established metrics and completing assigned tasks and projects in a timely manner.• Communicate expectations ensuring all team members clearly understand the goals and objectives.• Provide structured feedback during 1:1 session with team members.• Participate in site activities, committees, initiatives, interviews and recruitment efforts.• Motivate team to exceed established guidelines for both internal and external quality scores.• Provide focus and leadership required for effective day to day operations for the Employees.• Responsible for the achievement of key business/team metrics• Assist regularly with escalations and customer needs, including taking calls and assisting with call resolution.• Achieve goals and operational measures around attendance and productivity guidance, while ensuring team are inspired to exceed expectations.• Drive ASI Core Values as the ‘way we operate, ensuring a culture of Customer First with intent focus on highest quality & Customer Satisfaction• Translate business objectives into actionable tactical plans that teams enthusiastically execute.• Lead activities in areas of motivation, growth/development and retention of Employees.• Provide team updates around Quality and service delivery as well as plans for any necessary changes.• Primary liaison between HD Headquarters, and GEA Appliance operations team(s) regarding performance.• Adhere to safety policies and procedures to ensure a safe work environment for all; other duties as assigned by the Director, Manager or Center Manager

University of Memphis

Bachelor of Professional Studies, Organizational Leadership

Bartlett High School

High school diploma