Charlie Driggs

About Charlie Driggs

I started my career in the restaurant business and built a business from scratch. I\'ve since applied what I learned in hospitality to software. I’ve helped build and grow companies and know firsthand what great can look like. I have also led and been part of some of the most amazing teams on the planet that have helped shaped who I am as both a leader and a teammate. Some of my proudest work during the last few years has included-Creating and leading a comprehensive Voice of Customer program to provide insight to our Management, Customer Success and R&D teams while inspiring an environment of customer love, empathy and appreciation-Developed and launched a Customer Health Index for measuring customer sentiment through rational and emotional satisfaction including an end-to-end customer survey and data collection strategy-Designed and launched Customer Love and Appreciation programs to promote empathy, a hospitality mindset, and human connectedness to the restaurant community-Built Strong Relationships and created a framework for Customer Success, Leadership, and R&D to share knowledge and data across the entire customer journey powering the best experience possible for customers-Obsessively focused on Reducing Customer and Employee Effort, improved adoption and engagement with the goal of creating raving fans-Blended data gathering and storytelling to influence positive change to improve the experience for - 2014 Hospitality 20••••18 Buildium VP CS and People Operations20••••20 Toast SR Director Customer Experience20••••23 Mindmarker, VP CS, President

Experience

1. Head of Customer Success

   HomeWorks Energy, Inc.

   Mar 2024 — Present · Boston, MA, US

   Home Energy Efficiency, Simplified

Education

• Northeastern University

  Master of Business Administration (MBA)

  2008 — 2009

• University of Massachusetts Amherst

  Bachelor of Business Administration (B.B.A.)

  1996 — 2000