David Stanford
Manager - Customer Success @PartsBase Inc.
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WORK HISTORY
Manager - Customer Success @PartsBase Inc.
In my role, my primary goal is to ensure our customers experience the highest business value while helping them to grow and achieve their business goals. We are all about the success of our customers. So I supervise and develop a team of highly skilled team of 6 CSMs who interact daily with over 1800+ customers. Our goal is to maintain relationships by providing high-level technical and product support while optimizing the value obtained from our products and services- Lead the process and coach my team to establish and maintain customer relationships focusing on improving customer satisfaction- Supervise the renewal process of 1800+ providing the best options to our customers while helping them to grow their accounts and utilization of our services- Lead conflict-resolving discussions with customers - Drive company’s initiatives and the implementation of new strategies across our member base- Drive account retention and growth - Monitor the onboarding process of new customers ensuring training and utilization of all tools was accomplished to set customers for success from the get-go- Coach daily each of my team members reviewing KPIs and providing call coaching to guarantee continues growth of their performance.
EDUCATION
GTC - Gospel Perfecting Training - Brasilia, Brazil
One year Bible seminar and Community service training, NA
Vocational School
Computer Rapair (Hardware and Software)
Wright State University
Bachelor of Science (B.Sc.), Biomedical/Medical Engineering
HighSchool - Institutot Colombo Sueco (Bogotá Colombia)
High School
Servicio Nacional de Aprendizaje (SENA)
3 Months Seminar in Entrepreneurship and Small business administration , Business Administration and Management, General
Wright State University
LEAP Program, Learning English for Academic and Business Purposes
SKILLS
ABOUT DAVID STANFORD
As a Manager - Customer Success at PartsBase Inc, I lead a team of six customer success…
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