Charles Cooper

Retired - Vice President, Customer Service

Role
Vice President, Customer Care at Charter
Location
Louisville, KY, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

Experience

  1. Vice President, Customer Care

    Charter

    Mar 2017 — Present · Louisville, KY, US

Education

  • Western Illinois University

    BA, Political Science

  • Western Illinois University

    Bachelor of Arts (BA)

Skills

  • Call Centers
  • Avaya
  • Strategic Planning
  • Vendor Management
  • Program Management
  • Training
  • Claim
  • Customer Satisfaction
  • Analysis
  • Customer Relationship Management (Crm)
  • Cross-Functional Team Leadership
  • Property & Casualty Insurance
  • Account Management
  • Team Building
  • Performance Management
  • Claims Management
  • Change Management
  • Leadership
  • Call Center
  • Strategy
  • Insurance
  • Business Analysis
  • Business Process Improvement
  • Risk Management
  • Customer Experience
  • Customer Retention
  • Project Management
  • Outsourcing
  • Coaching
  • Employee Benefits
  • Customer Service
  • Executive Management
  • Management
  • Crm
  • Operations Management
  • Workers Compensation
  • Process Improvement

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Charles Cooper — Vice President, Customer Care at Charter in Louisville, KY, US | Unifers