Charles Brown

About Charles Brown

I have been working on an off in the automotive industry about Thirty years. Company are…

Experience

1. Assistant Service Manager Service Advisor

   Jiffy Lube Southeast

   Mar 2014 — Present · Broward, FL, US

   Provide prompt and courteous guest service, answer questions and, in the Manager’s absence or at the Manager’s direction, investigate and resolve guest problems and complaints.•Maintain inventory control with thorough knowledge of cost of goods, turn-ratio, ordering and receiving products, etc.•Assist the Store Manager with budgeting, sales forecasts, P/L performance, etc. as well as understand factors which affect sales and profit such as guest counts, marketing, weather, etc.•Assist the Store Manager to maintain or direct the maintenance of the building, equipment and grounds.•Troubleshoot and assist with the on-going maintenance of the POS system.•Provide supervision and training to teammates including scheduling, coaching, performance management, and performance appraisals etc.

Skills

• Microsoft Excel
• Powerpoint
• Windows
• Photoshop
• Customer Retention
• Customer Service
• Public Speaking
• Outlook
• Accounting
• E-Commerce
• Program Management
• Automotive
• Process Scheduler
• Employee Training
• Security
• Sales Management
• Retail
• Troubleshooting
• Teamwork
• Sports
• Microsoft Word
• Team Leadership
• Customer Satisfaction
• Training
• Military
• Operations Management
• Management
• Team Building
• Teaching
• Time Management
• Vehicles
• Microsoft Office
• Sales
• Inventory Management
• Event Management
• Coaching
• Quickbooks