Charles Aphrem
Client Success - Reporting @Benevity
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WORK HISTORY
Client Success - Reporting @Benevity
Created interactive social impact dashboards and reports for C-suite executives, influencing company social initiatives- Maintained excellent client satisfaction (CSAT) scores, building strong business relations and ensuring prompt service- Guided major corporate clients on reporting needs and programmatic decisions
EDUCATION
College of Social Work (Empowered Autonomous), Nirmala Niketan Institute, Mumbai
Masters in Social Work
Hindu College, Delhi University
B.A. Programme (Economics and Philosophy)
SKILLS
ABOUT CHARLES APHREM
As a certified PMP with over 8 years of experience in the social impact sector, I specialize in driving impactful change through project management, SaaS implementation, and stakeholder engagement. I am passionate about leveraging innovative solutions to address complex social challenges. My career highlights include co-leading mobile application implementations across 5 countries, reaching over beneficiaries, and creating interactive social impact dashboards that empower C-suite executives and CSR program administrators. I excel at building strong client relationships, proactively addressing concerns, and ensuring successful outcomes from discovery through to go-live.Currently, as a Client Success - Reporting professional at Benevity, I enhance company social initiatives by delivering high-quality reporting solutions and maintaining exceptional client satisfaction. My background also includes extensive experience in project management, strategic planning, and leading diverse teams to achieve shared objectives.
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