Charles Adler

About Charles Adler

Sales operations and lead strategy professional focused on improving performance through strong systems, clear process, and effective execution.Currently serving as a Business Development Consultant (BDC), managing lead operations across a 30+ salesperson team while partnering with leadership to optimize CRM usage, follow-up strategy, and client experience. Known for bridging the gap between sales activity and operational structure to drive consistency, efficiency, and results.

Experience

1. Business Development Consultant Sales Operations, Crm & Lead Optimization

   Leith Toyota

   Dec 2025 — Present · Raleigh, NC, US

   Own and optimize end-to-end lead flow for a 30+ salesperson dealership, improving response times and ensuring consistent follow-up across all customer touchpoints • Designed and implemented custom Excel-based lead tracking systems, increasing visibility into engagement, follow-ups, and conversion performance • Improved appointment show rates and conversion by implementing structured follow-up processes and workflow automation • Established accountability across the sales team by tracking response times, activity, and pipeline movement—driving more consistent performance • Act as the operational bridge between sales, management, and CRM systems (Salesforce), ensuring data accuracy and process alignment • Train and coach sales staff on CRM usage, lead handling, and communication strategies to improve close rates • Analyze pipeline performance and identify gaps, implementing process improvements that directly impact efficiency and revenue

Education

• SUNY Westchester Community College

  Business Administration and Management, General

  2012 — 2016

Skills

• Teamwork
• Customer Service
• Leadership
• Physical Security
• Research
• Powerpoint
• Management
• Microsoft Office
• Sales
• Outlook
• Training
• Microsoft Word
• Team Leadership