Charlene Gomez

About Charlene Gomez

I served as an Operations Manager for the Banking Industry with over 12 years of expertise in Customer, Mortgage and Loss Mitigation services with managerial, Quality Assurance, Bank Secrecy Act, Auditing, Financial, Bankruptcy and Human Resources. Most recently my professional history includes positions such as Interpreter and Administrative Assistant for a private company which gave services to clients such as; The Social Security Administration, Tyson Foods, Workers Compensation Benefits among others. I worked on the same company (Puerto Rico Loss Mitigation) since as an Office Clerk and moved positions until my last promotion as an Operations Manager in 2007, achieving my first major challenge and responsibility role. I am reliable, people-oriented with strong interpersonal skills and entrepreneurial spirit; I move in a fast-paced environment, enjoy diversity and continuous learning. Have collaborated with the greatest banks in Puerto Rico and managed the investors\' and own mortgage and commercial portfolio in conjunction with my team. Demostrated ability to improve operations impact, business growth and maximize profits. Proficiency in: Credit Administration, Government Programs, Team Building, Public Affairs, New Business Development, General Management Process Improvement, Social Media Marketing and Fully bilingual (Spanish and English). For business inquiries, please contact me at; c••••••••@gmail.com 78••••••14

Experience

1. Marketing and Business Development Consultant

   LaSalle Group, LLC

   Oct 2014 — Present · Guaynabo, PR

Education

• Bayamon Central University

  Master's degree, Industrial and Organizational Psychology

  2015 — 2017

• Inter-American University of Puerto Rico-Metropolitan Campus

  Bachelor of Arts (BA), Psychology

  2007 — 2011

• John Dewey College-University Division

  Associate's degree, Administrative Assistant and Secretarial Science, General

  2001 — 2003