Charlene Williams
Pmo Sr Program Manager @Optum
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WORK HISTORY
Pmo Sr Program Manager @Optum
El Segundo, CA, US
Directed and worked with leadership and key stakeholders to manage the successful completion of program deployments through all phases of the project•Assisted in the development and alignment of standardization of the PMO documentations and processes •Developed and managed the planning, scheduling, communication, training, and implementation strategy of enterprise-wide programs •Facilitated collaborations with cross-functional teams, VP’s, Directors, to convey issues and propose solutions, provide program updates, roadmap planning, and mitigating risk and issues •Managed multi-disciplinary teams to compete root-cause analysis to understand issues and propose viable solutions for implementationAccomplishmentsCURO Legacy Health Care Partners - Organizations top 10 Strategic Enterprise Program for CDO alignment •Complemented new Referral Management and Prior Auth platform providing one-stop access to point of care support and created efficiencies in workloads to enhance patient experience EasyCheck Mobile Application ($1.5M Budget) Multi-year phase Program, 6.1% decrease in no-show rates of patients consented to receiving text messages - Organizations top 10 Strategic Enterprise Program for CDO alignment •Successfully implemented new multi-lingual application solution offering an EHR/PMS-agnostic approach for patients to check in, pre-register and complete forms for appointments and improve access via mobile deviceCA Provider Structure - Organizations top 10 Strategic Enterprise Program for CDO alignment •Re-aligned Eligibility Communities to correct Regions in IDX - Creating new fields in the HMO Practice Site Dictionary (DN 503) and defining effect dates - Minimized the retroactive changes to enrollment contracts Reducing leakageNAMM for Care in Motion (CiM)- Organizations top 10 Strategic Enterprise Program for CDO alignment•Replaced NAMM’s Medical Management system, MDX and integrated CDO to align with Enterprise solution Care in Motion (CiM)
EDUCATION
Loyola Marymount University
Executive M.B.A.
University of Phoenix
Bachelor of Applied Science (B.A.Sc.), Business, Management, Marketing, and Related Support Services
ABOUT CHARLENE WILLIAMS
Confident results-driven professional with over 15 years’ experience in Program and…
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