Charlene Taylor
Business Process Improvement | Process Improvement | Operational Excellence | Implementation | Project Management | Managed Services Provider
- Role
- Sr Director Supply Chain Enablement at KellyOCG
- Location
- Troy, MI, US
- LinkedIn followers
- 500 followers
About Charlene Taylor
Business Process Consultant with 15+ years experience identifying customer requirements, designing process to maximize output while minimizing cost and delivering high quality. Proven ability to deliver projects on time and within budget.Business Process Consultant | Implementation ConsultantMore than 25 years’ experience in MSP and Staffing solutions, operational processes, and technologies. Held several client facing roles, both managing an MSP operation as well as leading projects to remediate poor operating programs. Quality focused, a certified ISO auditor and Lean Six Sigma, driving efficiencies and improving customer satisfaction. Known for organizational transformation, successfully led the restructure of two support organizations. Has extensive experience working across several external labor categories, including contingent work, statement of work and independent contractors. Hands-on MSP experience, from implementation, daily operations and sunsetting. A Certified Contingent Workforce Professional Statement of Work (SOW) Management Expert.CORE COMPETENCIES- Strategic- Process mapping- Data analysis- Change management- Client relationships- Communication- Technology savvy- Project management
Experience
Sr Director Supply Chain Enablement
May 2018 — Present
Lead the Supplier On-boarding team, responsible for supplier contracting as well as supplier risk and compliance management for Kelly solutions globally. Restructured organization and designed process. Selected achievements:• Reduced employee costs by 20% • Supplier compliance average >90% for program launch • Renegotiated eSignature vendor costs to reduce by 42% • Completion of major enhancements to existing technology• Reduced supplier on-boarding time by 20%
Education
Oakland University
BS, Biology
1988 — 1992
Central Michigan University
MSA, Administration
1999 — 2002
Skills
- Onboarding
- Customer Service
- Vendor Management
- Leadership
- Service Delivery
- Business Process Improvement
- Call Centers
- Program Management
- Contract Recruitment
- Process Improvement
- Staffing Services
- Employee Relations
- Management
- Change Management
- Applicant Tracking Systems
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