Charlene Reilly

About Charlene Reilly

Operations Manager with 12+ years of progressive leadership experience driving operational efficiency, improving workflow performance, and executing enterprise-wide process enhancements. Proven record of transforming complex processes, leading high-performing teams, and delivering measurable results across global operations. Adept at ERP optimization, change management, and cross-functional collaboration to support organizational goals and customer success.

Experience

1. Global Operations Support Manager

   Quadient

   Feb 2017 — Present · US

   Managed global operations support across contracts, pricing, CRM, order processing, and ERP testing to ensure business continuity and operational excellence.· Reduced ERP new product testing cycle from 15 weeks to 6 weeks by redesigning workflows and implementing efficient validation procedures.· Led cross-functional readiness for product launches, ensuring accuracy in pricing, product data, and system configuration across Oracle, Siebel, E-Automate, and Salesforce.· Drove operational improvements for the MyQuadient platform, increasing customer engagement, registrations, and online order volume.· Oversaw data governance and accuracy for product lifecycle management, maintaining 100% defect-free pricing and product setups.· Developed and delivered training programs for new and existing employees to improve operational knowledge, compliance, and productivity.· Executed annual price adjustments for spare parts across multiple systems, ensuring accuracy and timely completion.· Partnered with Order Entry and Competitive Displacement teams to resolve pricing, discounting, and configuration issues that impacted revenue and customer experience.

Education

• Branford Hall Career Institute

  Certificate, Computer - Software and Networking

  2002 — 2004

• Lyman Hall High School

  Diploma, General Studies

  1994 — 1998

• Albertus Magnus College

  Bachelors, Business Management

  2005 — 2009

Skills

• Microsoft Office
• E-Automate
• Oracle Applications
• Close Attention to Detail
• Change Orders
• Customer Service
• Product Launch
• Competitive Analysis
• Ace
• Product Knowledge
• Management
• Strategy
• Product Development
• Multi Tasking
• Marketing
• Team-Oriented
• Technical Documentation
• Customer-Focused Service
• Jd Edwards
• Pricing
• Employee Benefits
• Dreamweaver
• Process Improvement
• Oracle
• Access
• Meeting Planning
• Product Marketing
• Organization