Charlene Harner

About Charlene Harner

Strategic fundraising leader passionate about data-informed decision making and goal setting, optimizing systems, focusing on greatest return on investment, and engaging team members in support of an organization’s mission.

Experience

1. Director, Development Services

   University Hospitals

   Jul 2014 — Present · Cleveland, OH, US

   Responsible for staff of 14 focused on prospect development, gift accounting and management, analytics, systems, and reporting. Created five new positions to address opportunities with prospect identification, prospect movement, SQL reporting, business intelligence, and data integrity and governance. Lead department in building a culture of data-supported decision-making to optimize external support by managing and integrating analytics assets (predictive modeling, connection score, engagement score, forecasting) and directing education and adoption (primarily through dashboard and visualization tools).Oversee goal-setting process for attainment (department’s only goal submitted to system leadership) by analyzing pipeline and applying analytics assets to recommend dollar goal.Direct prospect movement strategies and reporting for hospital’s top impact areas. Partner with development officers to increase portfolio capacity (by 22% through prospect analytics and optimization efforts over four-year period of time).Operationalize systems to report comprehensive external support with clinical research center and government relations partners.Partner with finance regarding gift accounting, audit, and cash forecasts.Manage data governance and systems to collect, store, and use data from multiple sources.Oversee grateful patient fundraising program through integration with patient data warehouse.

Education

• Case Western Reserve University

  Master of Nonprofit Organizations

  1993 — 1995

• Weatherhead School of Management at Case Western Reserve University

  B.S.

  1989 — 1993