Charlene F.

About Charlene F.

I am a Technology professional with over 10+ years of experience in technical and business communications. I interview subject matter experts, gather and organize data; then deliver quality materials for the target audience. My end-user documentation takes the form of user guides, job aids, infographics, eLearning, instructor-led training, and/or video tutorial. Upskilling Focus- Content Creation: Completed Articulate Storyline Project Lab resulting in the creation of eight interactive real-world projects that cover the full range of Storyline\'s features and functions, including tab interaction, scored assessment, interactive video, and scenario-based eLearning- Learning and Development: Enrolled in Instructional Design Portfolio Bootcamp. Collaborate weekly with an instructional design cohort to build solid instructional design skills by applying the ADDIE process, Action Mapping, storyboarding, and creating an eLearning portfolio- SaaS: Completed Aspireship SaaS Training – “SaaS Sales Foundations.”

Experience

1. Technical Writer

   AmeriHealth Caritas

   Apr 2023 — Present · Philadelphia, PA, US

   I create technical and business communications that facilitate a shared knowledge base for employees accessing online policy and procedure documents.

Education

• National Louis University

  Master of Arts - MA, Elementary Education and Teaching (Technology Education)

• Temple University

  Journalism

• The George Washington University

  Graduate Certificate, Engineering Management (InfoSec)

• George Mason University

  Master of Arts - MA, Global Marketing

• Temple University

  Bachelor of Arts - BA, Journalism