Charlene David-Joseph
Personal Assistant 1 @Public Employees\' Retirement System Of Nevada
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WORK HISTORY
Personal Assistant 1 @Public Employees\' Retirement System Of Nevada
US
Call center duties which encompass all program areas of PERS and include analyzing accounts, determining eligibility, and referring members/retirees to outside sources when necessary.
EDUCATION
Long Island University
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services
Long Island University
Psychology
ABOUT CHARLENE DAVID-JOSEPH
With over 25 years of experience in customer service leadership, I am passionate about delivering world class quality assurance and customer satisfaction at Tesla, the global leader in electric vehicles and clean energy. As a Virtual Sales/Quality Advisor, I lead and coach teams that close leads and convert reservations into production orders, ensuring superior customer experience and loyalty. I also collaborate with the technical team to gain new product knowledge and stay updated with technological advancements and industry trends. As a Six Sigma Green Belt, I apply business management techniques and methodologies to proactively detect irregularities, anticipate challenges, and mitigate impact, delivering valuable feedback to leadership teams. I also leverage data from call audits to identify opportunities for process and procedure improvements, and implement agent training and performance tracking. Throughout my career, I have placed emphasis on building strong customer relationships, relying on my excellent communication and interpersonal skills to convey important information, negotiate, and influence. I always look forward to making professional connections on LinkedIn!
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