Charlene Bradley
Leadership• Strategic Direction • Operational Optimization
- Role
- Director, Service and Engagement Operations at Target
- Location
- Minneapolis, MN, US
- LinkedIn followers
- 500 followers
About Charlene Bradley
Areas of Expertise • Strategic Planning • Coaching & Development • Revenue & Profit Growth • Stakeholder/Program Management • C-level Relationship Building • Global Vendor Relations Key Accomplishments • Increased guest satisfaction, net promoter scores from 13 to 50 and Best Team Survey engagement scores of 87% by designing initiatives to create a new team member culture and service strategy at Target. • Saved $150k and reduced labor 1,614 hours within a 12-month period by developing a leadership tool to manage reliability across Financial and Retail Services service centers at Target. • Achieved a 3.9 FTE reduction and $802k in overall savings for a 2008 SAP Lapse Automation Project at Thomson Reuters.
Experience
Director, Service and Engagement Operations
Aug 2021 — Present · Minneapolis, MN, US
Education
University of Minnesota
Bachelor of Arts - BA
Capella University
Master of Science - MS
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