Charlene Atme

About Charlene Atme

Accomplished and dynamic professional who contributes management and operational…

Experience

1. Quality Control Manager Corporate Service Reliability

   Express Scripts Pharmacy Benefit Services

   Aug 2008 — Present · Franklin Lakes, NJ, US

   Create meeting agendas, coordinate with operations and managers to resolve issues. Document deliverables during Service Reliability meetings. Work all newly assigned Reliability tickets within two business days prioritizing escalated/urgent tickets. Review “in progress” tickets and follow up on open action items. Gather required information for Finance to reimburse members. Maintain mailbox.Analyze Reliability tickets triage and resolve open issues. Provide subject matter expertise to support all functional areas. Perform manual end-to-end testing of new enhancements or customizations to internal systems. Identify defects, prioritize and escalate issues when necessary. Medco Health Solutions (August 2008 - April 2012)Provided training across all levels in the enterprise on end-to-end Reliability process, metrics, root cause analysis and prevention. Performed internal audits to measure quality of data, reporting and metrics. Serve as SME, conduct requirements analysis and test plans and test cases for all new projects.Created training materials for projects, processes or system enhancements. Train small and large groups in using systems, tools and processes.Evaluated requests for enhancements and/or maintenance of Reliability systems and processes and provide analysis of level of effort with detailed description of work required. Coordinated work to owners of systems and services on IT projects and MTBF annual reviews. Managed on-line IBM training account, eligibility, enrollment and balancing the year-end account.

Skills

• Medicare
• Pharmaceutical Industry
• Sop
• Process Improvement
• Leadership
• Management
• Team Building
• Strategic Planning
• Project Planning
• Managed Care
• Data Analysis
• Hipaa
• Visio
• Healthcare Information Technology
• Software Documentation
• Sdlc
• Integration
• Business Analysis
• Pharmacy Benefit Management
• Customer Service
• Vendor Management
• Healthcare Industry
• Quality Assurance
• Microsoft Office
• Cross-Functional Team Leadership
• Program Management
• Healthcare
• Requirements Analysis
• Validation
• Analysis
• Project Management
• Sharepoint
• Training