Charlene Adu-Darko
Customer Service Representative @Emterra Group
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WORK HISTORY
Customer Service Representative @Emterra Group
As a dedicated Customer Service Representative at Emterra Environmental, I support essential waste and recycling operations that keep our communities clean, sustainable, and connected. With a strong focus on communication, problem-solving, and operational coordination, I serve as the key point of contact between customers, municipal partners, supervisors and front-line field teams.I manage inquiries, resolve service issues, coordinate with dispatch and drivers, and ensure customer satisfaction through timely and accurate information. My background includes navigating fast-paced environments, handling route scheduling challenges, and contributing to sustainability-focused services.I take pride in being part of an organization that leads in environmental responsibility, fleet innovation, and community care. Whether it\'s supporting municipal contracts, helping residents get answers, or ensuring smooth daily operations, I bring professionalism, empathy, and attention to detail to everything I do
EDUCATION
Faith Montessori School
High School Diploma, Cambridge IGCSE and Cambridge A-Levels
ABOUT CHARLENE ADU-DARKO
Biology for Life Science Major at University of Toronto Mississauga
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