Charlane Robinson

Risk Analyst @Resolver, a Kroll Business

London, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2019 — Present

Risk Analyst @Resolver, a Kroll Business

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I am responsible for implementing the online community moderation strategy, coordinating with stakeholders across the Company to ensure its effectiveness and providing superior quality of customer service and support to our community with the help of various communication tools. I review and moderate user-generated content and user profiles (either pre, post- or reactive moderation) within forums, comments, images, videos and audio, liaising with the Legal and Community team where required. I moderate communities located in social networking sites including Facebook, Twitter, and other similar social media outposts, adapting methodology where appropriate.

EDUCATION

2016 — 2017

News Associates

NCTJ Multimedia Journalism Diploma

2010 — 2013

De Montfort University

Bachelor of Arts (BA), English Literature with Creative Writing

SKILLS

HospitalitySelf-DrivenTeamworkEnglish LiteratureCreative WritingEvent ManagementJournalismSocial MediaMicrosoft OfficeCustomer ServiceCopy EditingMarketingPublic RelationsAdaptabilityPublic SpeakingCritical ThinkingResearchHotelsCommunicationEditorial

ABOUT CHARLANE ROBINSON

A confident, highly experienced, organised, dedicated, and passionate PR, digital and content professional, with a strong work ethic and over 9 years of experience in developing, activating, managing strategic campaigns, and cultivating relationships across all communication platforms on a global level. Whilst diversity, equity and inclusion are my key areas of focus, I have worked in numerous purpose driven organisations, each one nurturing my passion to craft creative, innovative plans and strategies that enhance client visibility to consumers across the board. I possess a strong knowledge of the media landscape and have a proven track record of impactful and purpose driven campaigns that have delivered on client objectives. My capabilities also extend to corporate communications, crisis management, content creation, creative ideation and development, events, experiential, planning and activation across integrated and global campaigns. I welcome any opportunity to broaden my knowledge and embrace the excitement of new challenges.

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Charlane Robinson — Risk Analyst at Resolver, a Kroll Business in London, GB | Unifers