Charity Marlin
Operations Leadership | Helping organizations navigate through growth & change | Strategy | Analytics | Process Optimization
- Role
- Senior Manager, Store Operations at Spectrum
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Charity Marlin
Experienced operations professional with expertise providing top-tier service to ensure customer value and success. Proven track record of delivering key operational support, driving business performance, and improving the overall customer experience at the managerial level. An effective leader skilled at developing talent and building a culture rooted in accountability and performance. Consistently drive development and improvement of internal processes impacting administrative, operational, sales, and customer relations initiatives. Partner with cross-functional teams, stakeholders, and clients to address operating challenges, raise efficiency, and drive productivity across lines of business. Excel at identifying tools to streamline processes while setting a foundation for operational success. AREAS OF EXPERTISE: Operational Leadership • Customer Experience & Success • Account Management • Post-Sales Support • Strategic Analysis • Relationship Building • Stakeholder Relations • Client Relationship Management • Process Development & Improvement • Team Building & Leadership
Experience
Senior Manager, Store Operations
Oct 2022 — Present · New York, NY, US
Provide operational oversight for expending New York City market of 40 locations, including store experience metric compliance, cash and inventory management, facilities maintenance and repair, and implementation of new processes and products.
Education
Western Governors University
Bachelor of Science (BS)
Western Governors University
Master of Business Administration - MBA
Skills
- Operational Planning
- Operational Streamlining
- Data Management
- Operations Management
- Franchise Consulting
- Sql Query Building
- Collections Management
- Analysis
- Pos
- Customer Retention
- Report Design
- Inventory Management
- Call Centers
- Concur
- Performance Reporting
- Negotiation
- B2b
- Customer Satisfaction
- Management
- Recruiting
- Restaurant Management
- Training and Development
- Telecommunications
- Operational Support
- Forecasting
- Report Development
- Operational Excellence
- Customer Experience
- Data Analysis
- Business Relationship Building
- Sales
- Sales Operations
- Customer Acquisition
- Account Management
- Customer Service
- Billing Solutions
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