Charity Riesgraf

About Charity Riesgraf

Experienced software implementation consultant and solutions architect with a background in process engineering and production management. I have a history of working in chemical and food & beverage industries. Skilled in Communication, Microsoft Office, SQL Server, Process Engineering, project management, process development & implementations. I am a personable employee with a strong background in many areas. I have a Bachelor\'s Degree in Chemical Engineering, Minor in Economics from University of Colorado at Boulder.

Experience

1. Solutions Architect

   ECI Software Solutions

   Oct 2025 — Present

   Led end-to-end software implementation projects from discovery through go-live, serving as the primary solution owner and technical advisorConducted new project discovery sessions to assess business processes, technical environments, and customer objectives; translated findings into clear functional and technical requirementsDesigned scalable solution architectures aligned with product capabilities, best practices, and customer needsConfigured and implemented software solutions, including system setup, workflows, permissions, and integrationsPartnered with project managers to define scope, timelines, risks, and delivery milestones, ensuring on-time and on-budget executionCollaborated cross-functionally with engineering, product, and support teams to resolve complex requirements and technical challengesSupported data migration, API integrations, and third-party system connectionsLed customer workshops, solution walkthroughs, and end-user training sessionsSupported testing phases including UAT, defect triage, and production readinessCreated implementation documentation, solution designs, and best-practice guidesActed as a trusted advisor to customers, providing consultative guidance and post-implementation support to ensure long-term success

Education

• University of Colorado Boulder

  Bachelor's Degree, Chemical Engineering, Minor in Economics

  2011 — 2016

Skills

• Engineering
• Microsoft Office
• Process Simulation
• Research
• Data Analysis
• Chemistry
• Process Engineering
• Time Management
• Matlab
• Communication
• Mathematica
• Materials Science
• Training
• Project Management
• Chemical Engineering
• Microsoft Excel