Charity Taatjes Bennett

WORK HISTORY

EDUCATION

ABOUT CHARITY TAATJES BENNETT

Change Driver, Healthcare Transformation Leader & Digital StrategistSenior Healthcare Leader with demonstrated career track of driving business performance through the design of optimal user experiences across digital channels and customer-facing platforms. Recognized for expertise in driving digital and business transformation to achieve profit growth, customer experience improvements and operational goals, as well as managing omni-channel environments, digital technologies and Agile methodologies.Advanced leadership skills with background in overseeing the development and management of internal teams and external resources responsible for all aspects of digital operations. Strategic visionary and contributing member of executive teams; adept at partnering with cross-functional leadership, clients and stakeholders to create innovative design strategies and process improvement initiatives to support corporate vision and goals.Areas of EmphasisDigital/Business/Healthcare Transformation • UX Strategy, Vision & Execution • Digital Product Development • Team Building & Leadership • Project Management • Omni-Channel Strategy • Contract and Vendor Management • Organizational Change Management • Process Improvement • User Research • Product Development • Agile Methodologies • Consumer & Market Analysis • Stakeholder Engagement • Roadmap Development • Business Case Creation • Customer Relationship Management • Organizational PerformanceSNAPSHOT OF ACCOMPLISHMENTS> Transformational Leader: Provide thought leadership and healthcare business alignment with digital strategy to drive change and improvement. Partner with cross-functional leadership to achieve profit growth, customer experience improvements and operational goals. Increase collaboration across the payer provider continuum to improve health outcomes, remove consumer pain points and manage cost.> Innovative Digital Strategy: Design and enhance the end-to-end digital ecosystem, with expertise in artificial intelligence, digital roadmap development, mobile health, CRM, AWS and marketing analytics.> Audience Engagement & Advanced Analytics: Leverage consumer journey mapping, evidence-based design and consumer insights to drive improvements to human-centric experiences.> Digital Product Development: Drive business performance through the design and implementation of optimal digital products across channels and customer-facing platforms.> Project Management: Delivered multi-million-dollar projects on time and within budget through strong collaboration with executives and multiple departments.