Charitha N Shetty

About Charitha N Shetty

With 8+ of experience as a Benefit Coder specializing in benefits configurations, I have a robust background in managing various requests through JIRA, including new builds, change requests, change control, and renewals. My expertise extends to automation testing, audit support for UAT and production platforms, and cross-functional collaboration across different regions. Currently, I oversee the de-implementation process using Salesforce and provide support during low inventory periods. I have a proven track record in training new associates, conducting assessments, and maintaining 0% escalations in production areas. My skills in documentation, reporting, and issue resolution are well-honed. Additionally, I have successfully worked on Vision and Dental projects, handling priority assignments and defect tickets.

Experience

1. Benefits Analyst

   Carelon Global Solutions India

   Jan 2025 — Present · Bengaluru, IN

   Key Results:• Benefit Coding Expertise: Supported various requests including new builds, change requests, change control, and renewals through JIRA for 18 months in SPIDER (EBA ISG).• Automation & Audit Support: Contributed to automation testing, audit support for UAT and production platforms, and report work.• Cross-Functional Collaboration: Supported production environments across different regions, including Facets and auto-adjudication processes.• De-Implementation Process: Currently managing the termination of groups and plans using Salesforce, while also supporting Prod-Support BC team and BPD QA AuditCarelon during low inventory periods.• Training & Mentorship: Trained new associates, maintained training reports, conducted assessments, reviewed practice cases, and provided feedback.• Issue Resolution & Process Updates: Regularly reviewed issue logs, discussed process updates with the team, and maintained 0% escalations in production areas.• Documentation & Reporting: Maintained team meeting reports, JIRA discussion reports, assignment, and production reports on time.• Weekly Assessments: Conducted weekly assessments with the production team and assisted teammates with various queries.• Cross-Training: Cross-trained on other regions and supported production to reduce high inventory.• Vision & Dental Projects: Worked on new builds and edits for Vision and Dental projects, handling priority assignments, COM2, handoff, and defect tickets.

Education

• Saint Mary’s Syrian College

  B.com, Accounting