Charisma Pangilinan
Channel/Reseller Professional | Program Manager | Program Operations
- Role
- Sr Business Product Manager at ServiceNow
- Location
- Newark, CA, US
- LinkedIn followers
- 500 followers
About Charisma Pangilinan
Self motivated, results-driven professional with 15+ years of experience with Channel /…
Experience
Sr Business Product Manager
Mar 2023 — Present · Santa Clara, CA, US
Ownership of the ServiceNow Partner Finder, with a vision to maintain a trusted virtual networking solution to connect customers and field managers to the best match partners.• Identify and prioritize product requirements, development roadmap, and implementation of new features and enhancements while ensuring deliverables are aligned across projects and the overall program. Accountable for delivering against established business goals and objectives, alongside the Digital Transformation (IT) team and Digital Experience Team. • Work closely with internal stakeholders including program management / operations, enablement, and content management to ensure optimal experience for users. Regularly analyze feedback and competitor best practices, to understand trends and for continuous improvement of design and features.
Education
San Jose State University
Bachelor of Arts (B.A.)
1991 — 1997
Skills
- Channel
- Partner Programs
- Partner Management
- Saas
- Salesforce.com
- Sales Enablement
- Software as a Service (Saas)
- Global Business Awareness
- Efficiency
- Continuous Improvement
- Cross-Functional Team Leadership
- Business Process Improvement
- Vendor Management
- Solution Selling
- Problem Solving
- Integration
- Sales Operations
- Customer Service
- Program Management
- Relationship Building
- Process Improvement
- Leadership
- Security
- Enterprise Software
- Cloud Computing
- Database Management
- Process Management
- Database Admin
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