Charis Largent
Customer Service Supervisor @Spacelabs Healthcare
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WORK HISTORY
Customer Service Supervisor @Spacelabs Healthcare
Seattle, WA, US
Lead customer service operations supporting phone and email channels through Zendesk• Serve as Zendesk administrator, managing workflows, ticket routing, and operational configuration• Develop KPI dashboards and reporting to provide visibility into service performance• Lead process improvement initiatives to streamline team workflows and reduce operational friction• Deliver cross-functional training to align teams on systems, processes, and customer service standards• Partner with internal teams to resolve complex customer issues and improve service processes
EDUCATION
Rogue Community College
Business Administration and Management, General Studies
Seattle Central College
Business Administration and Management, General Studies
SKILLS
ABOUT CHARIS LARGENT
Customer operations and service leader with more than 20 years of experience supporting sales, service, and operational teams in complex and regulated environments. My background combines frontline customer service leadership with operational systems expertise, process improvement, and cross-functional collaboration.In my current role, I support the operational infrastructure behind the customer service team, helping ensure our systems, workflows, and reporting provide clear visibility and efficient service delivery. I serve as a Zendesk administrator for our support environment, helping manage the system used to handle customer emails and phone interactions while supporting workflow configuration and operational needs.I have also led initiatives focused on improving service operations and team alignment, including:• Developing KPI dashboards and operational reporting to provide visibility into sales and service performance• Leading process improvement efforts to streamline workflows and improve efficiency• Delivering cross-functional trainings to support alignment across teams and systems• Managing complex customer escalations and operational issues• Partnering with internal teams to improve processes and service deliveryEarlier in my career I held a Manager of Operations role with global scope, and I continue to apply that operational leadership experience to improve service systems, training, and team performance.I’m particularly interested in roles focused on Customer Operations, Support Operations, or Service Operations leadership, where operational systems, process improvement, and cross-functional collaboration help drive better customer experiences and stronger team performance.
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