Charbel Maroun
Service Delivery Manager @Murex
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WORK HISTORY
Service Delivery Manager @Murex
London, GB
EDUCATION
Notre Dame University - Louaize (NDU)
Bachelor of Engineering - BE, Mechanical Engineering
ABOUT CHARBEL MAROUN
Service Delivery Manager Lead at Murex, working directly with top-tier banks to deliver platform support for SaaS and on-premise clients. 9+ years experience in financial software consulting, with a background in Mechanical Engineering.I lead cross-functional support and client delivery teams to keep trading platforms stable, compliant and performant. Over 9+ years in financial software consulting, I’ve managed production support for 4 major European banks (€85B+ assets under management), led 20+ engineers and analysts, and resolved 370+ incidents and requests that secured trading continuity and prevented material losses. By implementing KPI dashboards, automation and stronger team accountability, I reduced backlog duration, improved response time, and cut operational errors.What I bring:• Proven escalation & stakeholder management for strategic accounts — primary client contact for priority incidents and platform evolution.• Strong technical grounding: Murex (MX.3), SQL, Unix, ServiceNow, Jira, XSL, PEGA.• Process & automation focus: root-cause analysis, SLA/KPI management, runbook automation and post-incident improvements.• Cross-team leadership: mentoring, training and building high-performing support squads that ramp quickly and own outcomes.
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