Charan Krishnan
Senior Customer Success Manager | SaaS | Enterprise Customer Success | Retention, Adoption & Expansion | Strategic Accounts
- Role
- Senior Customer Success Manager at FourKites, Inc.
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Charan Krishnan
Senior Customer Success Manager with 10+ years of experience across SaaS customer success, onboarding, and support. I help enterprise customers drive adoption, retention, and long-term value from SaaS platforms.I began my career supporting enterprise technology customers and troubleshooting complex product issues. That experience built a deep understanding of customer challenges and product workflows, which later became the foundation for leading onboarding, implementation, and customer success initiatives.Over the years, I have worked across multiple SaaS platforms and customer segments at companies such as Freshworks, ZoomInfo, Zomentum, and currently FourKites.My focus today is helping enterprise customers achieve measurable value from SaaS platforms by driving product adoption, strengthening executive relationships, and identifying opportunities for long-term growth.Areas of focus include:• Enterprise Customer Success Strategy• Customer Retention and Expansion• SaaS Onboarding and Implementation• Customer Health and Adoption Analytics• Cross-functional collaboration with Product, Sales, and Engineering• Mentoring Customer Success teamsI’m particularly interested in building scalable customer success programs that improve retention, increase product adoption, and deliver meaningful business outcomes for customers.
Experience
Senior Customer Success Manager
Jul 2024 — Present · Chennai, IN
Manage strategic enterprise customers within the supply chain visibility SaaS platform, driving adoption, retention, and long-term customer value.• Serve as the primary strategic advisor for global logistics and supply chain stakeholders, aligning platform capabilities with operational goals.• Monitor customer health metrics, product usage, and operational KPIs to proactively mitigate churn risks and improve account performance.• Lead executive business reviews and strategic discussions focused on adoption, expansion opportunities, and measurable customer outcomes.• Partner with Product, Engineering, and Operations teams to translate customer feedback into product improvements and roadmap inputs.• Mentor junior Customer Success Managers and contribute to standardizing best practices for enterprise account management.
Education
Padma Seshadri Bala Bhavan Sr. Sec. School
High School
1994 — 2007
Jaigopal Garodia Hindu Vidyalaya
Computer Science
2008 — 2009
Shanmugha Arts, Science, Technology and Research Academy
Bachelor of Technology (B.Tech.), Computer Science
2009 — 2013
Skills
- Management
- Team Building
- Technical Support
- Time Management
- Leadership
- Teamwork
- Call Centers
- Microsoft Excel
- Photoshop
- Customer Service
- Microsoft Word
- Customer Satisfaction
- Training
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