Charan Jayanty
- Role
- Director Oracle Cloud Customer Saas Operations at Oracle
- Location
- Hyderabad, IN
- LinkedIn followers
- 500 followers
Experience
Director Oracle Cloud Customer Saas Operations
Apr 2019 — Present · Hyderabad, IN
o Overall Operational Delivery Operations Framework for Dedicated / Shared Services delivery models to include tools, processes & procedures. Define & Optimize operations\\\\no Strategize & implement standard process procedures to include Resource / Client Onboarding, Operational Efficiency, Productivity Improvement, Implementation to Production Transition (Operations Readiness checklist)\\\\no Successful in adaption of Process Framework tools like JIRA, Confluence for SaaS@Customer Operations\\\\no Drive & Deliver Operational Readiness programs (ideation to implementation) to include DevSecOps Orchestration/Automation & Process Framework Initiatives that bring in Strategic uplift/Customer Success/Operational efficiency/Productivity improvement. Pioneered ~15 initiatives as part of the Orchestration & Automation of Control Framework efforts over the past 2 years, with 12 of them successfully adapted globally and 4 in development stage for the forthcoming quarters.\\\\no Represent global CAB (Change Advisory Board) meets and ensure global adaption & compliance of global Change Management norms to include reviews/approvals\\\\no Engage with first level managers and technical SMEs as Final Escalation point of contact for day-day Operations to ensure high level Project Priorities, Timelines, Resource availability, Productivity Optimization, Operational & Customer Excellence.\\\\no Continual process improvements for the Operational Framework to optimize Governance, Productivity, Operational Excellence, Reporting Metrics and Quality Deliverables\\\\no Outlining ongoing Operations summary in centralized repository for Executive Management\\\\no Ensure Operations team has the relevant/appropriate tools available for their productivity and skill enhancement\\\\no Partner with Global peers at Operational, Engineering & Customer Accounts Management leadership groups\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Education
SFS School Visakhapatnam
Secondary School Certification
1986 — 1991
Shivaji University
Bachelors of Engineering
1993 — 1998
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.