Sai Charan T

About Sai Charan T

I\'m currently working as a Customer Intelligence Manager in the Red Accounts team (CSG) at Salesforce, Hyderabad. Prior to this I\'ve worked as Senior Business Analyst at Groupon, Chicago, for over a year. I\'ve graduated from my Master’s in Information Technology and Management (focusing on Business Intelligence and Analytics) from The University of Texas at Dallas - Naveen Jindal School of Management. In 2015, I’ve worked as a Business Analyst Intern (summer) at Priceline.com and Ground Operations – Performance Analytics Intern at Southwest Airlines for the spring. I worked on certifications in SQL, Analytics and Business Intelligence. I learned how to perform extensive and complex analysis of business needs, planning and designing of business processes.I was the Student Ambassador for the ITM program at UT-Dallas which gave me the privileged opportunity to represent the program at various professional events, respond to prospective student inquiries, analyze and provide feedback on new initiatives. I was a recipient of the Dean\'s Impact Scholarship for excellent academic performance and demonstrated leadership skills. Furthermore, my volunteer experiences with the student organizations, both undergraduate and graduate levels, helped me to lead and collaborate with other volunteers from diverse populations. Thanks for viewing my profile. Feel free to contact me at: c••••••••@gmail.com

Experience

1. Senior Manager - Cic Risk Management

   Salesforce

   May 2017 — Present · Hyderabad, IN

   Part of the Salesforce\'s Critical Incident Center, Risk Management Team which structures customer data and creates data science/intelligence products to prevent attrition risk and drive customer success• Predicted the accounts which are at risk of attrition and recommended retention strategies to mitigate loss• Interacted and worked with executives, success managers across Customer Sucess to discover and analyze opportunities for growth and optimization and to provide actionable insights• Engaged with the business stakeholders to improve Customer Adoption & Engagement to decrease attrition and enable them in decision making through detailed/actionable data insights• Designed the productivity benchmarking model by developing strong understanding of Cases, KPIs and factors that impact the monthly bonus of success agents• Monitored and interpreted business performance, understood drivers, pipeline and trends to forecast performance and proactively made recommendations to address areas of need• Analyzed large amounts of structured data from a wide range of sources (Oracle SQL, Hive, etc.)• Derived data insights by analyzing data and understanding business processes• Developed adhoc reporting/data insights to address immediate business needs

Education

• Naveen Jindal School of Management, UT Dallas

  Masters

• Jawaharlal Nehru Technological University

  Bachelor's degree

Skills

• Sql
• Business Intelligence
• Tableau
• Leadership
• Analysis
• Social Media
• Analytics
• Microsoft Excel
• Microsoft Sql Server
• Management
• Reporting & Analysis
• Microsoft Office
• Big Data
• Ssas
• Reporting
• Dashboarding
• Data Analysis
• IT Operations
• Ssis
• Ssrs
• Data Visualization
• Photoshop
• Short Films
• Video Editing
• Social Networking
• Google Analytics
• Public Relations
• Creative Direction
• Operations Management
• Team Management
• Event Management
• Data Mining
• Highly Motivated Self-Starter
• Etl
• Data Management
• Marketing
• R
• Sas
• Statistical Data Analysis
• Artistic Vision