Charan Kumar

About Charan Kumar

I am a Senior Program Manager with 16+ years of experience leading large-scale, multi-million-dollar delivery portfolios ($10M–$15M) across Healthcare, Banking, FinTech, Retail, and E-commerce domains. Currently managing 8+ programs and 40+ projects, I specialize in end-to-end delivery, P&L ownership, and stakeholder management, driving predictable outcomes and long-term client partnerships. Key strengths include- Portfolio & Program Delivery (global teams of 120+)- P&L Ownership, Revenue Growth & Financial Governance- CXO Stakeholder Management & Client Partnerships- PMO Setup, Governance & Risk Management- Digital Transformation – AI-led QA, Cloud, Microservices, DevOps I have successfully- Delivered 99.9% uptime through governance frameworks - Led AI-driven QA transformation reducing effort by 60%- Improved client satisfaction by 15%- Built scalable delivery and onboarding models.

Experience

1. Delivery Head & Client Partner

   Nisum

   Jan 2025 — Present · Hyderabad, IN

   Key Responsibilities- Strategic Account Management: Oversee multiple client accounts, ensuring long-term partnerships and business expansion- Revenue & Business Growth: Drive account profitability through upselling, cross-selling, and new business opportunities- Client Relationship Management: Build and maintain relationships with senior client stakeholders- Team Leadership: Guide and mentor account managers and delivery teams for successful execution- Operational Excellence: Ensure smooth delivery of services, aligning business objectives with client needs- Contract Negotiations: Manage agreements, renewals, and pricing strategies- Escalation Management: Address high-level client concerns and resolve conflicts efficiently- Client Advocacy: Serve as the primary point of contact for clients, ensuring their needs and expectations are met- Business Development: Identify opportunities for expanding client engagements through additional services and solutions- Strategic Consulting: Provide insights and recommendations to clients to optimize their business outcomes- Cross-functional Collaboration: Work closely with sales, delivery, and product teams to tailor solutions for client success- Performance Monitoring: Track account performance, client satisfaction, and project success- Risk & Issue Management: Proactively address potential risks, ensuring smooth client

Education

• Santha Junior College

  Intermediate (+2) 11th and 12th class, MPC (Maths Physics and Chemistry)

  2002 — 2004

• Kendriya Vidyalaya

  High School, Central Board of Secondary Education

  1992 — 2002

• Osmania University

  Bachelor's Degree, Civil Engineering

  2004 — 2008

Skills

• Regression Testing
• Software Testing Life Cycle (Stlc)
• User Acceptance Testing
• Quality Center
• Jira
• Bug Tracking
• Hp Quality Center
• Agile Methodologies
• Microsoft Sql Server
• Quality Assurance
• Xpath
• Core Java
• Testing
• Qtp
• Testng
• Maven
• Xml
• Test Planning
• Hp Quicktest Professional (Qtp)
• Oracle Sql
• Selenium Webdriver
• Software Quality Assurance
• Operating Systems
• Microsoft Office
• Integration Testing
• System Testing
• Visual Studio
• Test Cases